WORKSHOP ON SOFT SKILLS FOR THE 21st CENTURY LIBRARIAN

BANGALORE MANAGEMENT ACADEMY
PRESENTS A ONE DAY WORKSHOP ON
SOFT SKILLS FOR THE 21st CENTURY LIBRARIAN
4th July 2009

ABOUT THE WORKSHOP:-
Soft Skills for Information Professionals
In today's growing competitive world, competitors are left with no choice but to add value to their academic skills to exhibit their true potential. Performance at the work place depends on how an individual handles in various situations. Hard skills include academic expertise along with experience as described in a resume. Soft skills include self-development skills, interaction skills and communication skills. Technical and work-oriented skills are a must, but in-sufficient. These sessions aim to complement your hard skills with soft skills that you will learn during the Workshop.

The workshop is intended to enhance the various aspects of skills development which are necessarily for contemporary Library and Information Science professionals.

The Program is interactive along with presentations, demonstrations and discussions.
The major topics to be discussed are:

• Personal qualities
• Listening skills
• Communications skills
• IT skills
• Public relations
• Customer service
• Leadership skills and teamwork
• Negotiating skills
• Presentation skills
• Teaching skills
• Writing skills - Business correspondence (writing letters)
• Interpersonal skills, team spirit, Business etiquette, Behavioral traits such as attitude, motivation and time management
• Managerial Skills Development
• Soft Skills Development
  

RESOURCE PERSONS:-
Dr. Amrita
Qualification: MBA with PhD
Experience: Over 10 years of rich experience including with IIMB, in designing and conducting soft skills training in areas of Organizational Behavior and Human Resource Management and in Designing competency based Assessment Centers.
Training Consultant (period of association: April 2004 onwards) - Department of Organizational Behavior and HRM; Indian Institute of Management (IIMB), Bangalore.
Duties: Designing and conducting training programmes, Management Development workshops and Assessment Centers. Preparation of training tools, exercises and reference material. Current Assignment: Assessment Centers for middle to senior management for Novo Nordisk, Middle Management for Apollo Tyres.
Currently: Adjunct Faculty: OB and HRM at IIPM, Bangalore.

Mr. Ashton Harris
Qualification: H.N.C. Business Studies, Middlesex Polytechnic, London (equivalent to MBA); Doctor of Ministry
Experience: 18 years of industrial and training experience in India and England. Expertise in training areas of English Language, Public Speaking, Telemarketing Skills, Lifestyle Management and Personal Grooming, and Assisting with Voice and Accent Training and Improvement

Mr. Ray Neil Dickson
Qualification: Bachelor of Business Administration – Madras University, Tamil Nadu, Certification in UK Voice & Accent Training.
First source Solutions Ltd. Bangalore, South India. Knowledge of Citrix (Sky Television and Broadband Service’s software system). Avaya (Telephone), CMS system– to check the agents telephony Targets. Sky Broadband-Dunfermline Scotland & First source Solutions Ltd. Certified in Yellow Belt, Six Sigma. First source Solutions Ltd, Bangalore.
Experience: Asst. Manager Competency Development: Starting Point Competency Training India Pvt. Ltd.First source Solutions Ltd.

Ms. Madhavi Krishna
Qualification: MCA, M Phil
Experience: 10 years plus experience in teaching various Information Systems subjects. 10yrs of total experience - D B Jain College, Chennai as Asst Professor for 7 years, Presidency college Chennai as Asst. Prof. for 3yrs.

VENUE
Conference Hall
3rd Floor, Block – C
BANGALORE MANAGEMENT ACADEMY
No.17, Ashirwad Towers, Doddanekkundi Cross,
Mahadevapura Ring Road, Marathahalli, Bangalore-37
080-4354 4117 / 4127
Fax:080-28533003